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Delivery is between 3 to 12 days depending on the destination.

AltaSeda is not responsible for the delay in deliveries of products for reasons beyond our control.

Free Shipping: Spain except Baleares.

Shipments to Canary Islands, Andorra, CEUTA, MELILLA, EU countries and the rest of the world carry additional costs such as customs and excise duty borne by the customer. The price of these products will be invoiced without VAT.

Defective product

If it turns out that a product in your order is faulty or confused, please contact us through our mail devoluciones@altaseda.com the defective product will be exchanged for the same product in perfect condition or confused by the correct product at no charge will be replaced.

For reasons of hygiene a product used cannot be returned.

The client can request the return of the product provided they have, in not more than 14 calendar days from the date of purchase to devoluciones @altaseda.com that will give reply within a maximum of 48 hours. Thereafter the customer has 5 business days to ship the material. The amount, provided that the product has not been used will be returned, it is in its original packaging and in perfect condition, would face shipping to the customer.

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